Fixes for camera and screen-share permissions, exam access and availability, and understanding monitoring flags.
Most issues fall into one of three buckets: a browser permission that’s blocked, trouble reaching or starting the exam, or a monitoring flag that needs context. The guides below cover each.
Camera & permissions
Unblock your camera, share your entire screen, and handle slow face-detection loading.
Exam access
“Not available yet” and “now closed” messages, archived tests, and resuming after a reload.
Monitoring flags
What each flag means, why false positives happen, and how teachers review them.
Use Chrome or Edge on a computer for the most reliable experience. iPhones and iPads can’t share their screen at all — if a test uses screen monitoring, students must use a computer.
Camera and permissions
Fix a blocked camera, share your entire screen correctly, and handle slow face-detection loading before an exam.
Exam access and availability
What the 'not available yet', 'now closed', and archived messages mean, and how sessions resume after a reload.
Understanding monitoring flags
For teachers — what flags are, what each type means, and where to review and decide on them.
Last modified on June 24, 2026
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