Camera and screen-share permissions are the most common reason a student can’t start. Here’s how to fix each one.
Camera is blocked
If your camera is blocked, allow it and reload:
Open the site's permissions
Click the icon at the left of the address bar (a lock, tune, or camera icon).
Set Camera to Allow
Change the camera permission to Allow.
Reload and try again
Reload the page and work through setup again.
Make sure no other app (Zoom, Teams, etc.) is using the camera. Close those, then reload.
”Share your entire screen” keeps appearing
When prompted, choose your whole screen or monitor — not a window and not a browser tab. If you pick a window or tab, you’ll see:
“You must share your entire screen, not a window or browser tab…”
Pick the entire screen and continue.
Face detection won’t load or is stuck
The test loads a face-detection tool, which can be slow on weak Wi-Fi.
- Check your internet connection.
- Wait for “Face detection is ready.” before reloading — give it a moment on a slow connection.
Screen sharing stopped
If your screen sharing stops during the test, share your entire screen again to continue.
On a phone, tablet, or iPhone/iPad
If your test uses screen monitoring, iPhones and iPads won’t work — Apple blocks screen sharing in every iOS browser. And if your teacher set the test to desktop only, no phone or tablet can start it. Use a laptop or desktop with Chrome or Edge.
