> ## Documentation Index
> Fetch the complete documentation index at: https://help.proctorly.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Camera and permissions

> Fix a blocked camera, share your entire screen correctly, and handle slow face-detection loading before an exam.

Camera and screen-share permissions are the most common reason a student can't start. Here's how to fix each one.

## Camera is blocked

If your camera is blocked, allow it and reload:

<Steps>
  <Step title="Open the site's permissions">
    Click the icon at the left of the address bar (a lock, tune, or camera icon).
  </Step>

  <Step title="Set Camera to Allow">
    Change the camera permission to **Allow**.
  </Step>

  <Step title="Reload and try again">
    Reload the page and work through setup again.
  </Step>
</Steps>

<Tip>
  Make sure no other app (Zoom, Teams, etc.) is using the camera. Close those, then reload.
</Tip>

## "Share your entire screen" keeps appearing

When prompted, choose your **whole screen or monitor** — not a window and not a browser tab. If you pick a window or tab, you'll see:

> *"You must share your entire screen, not a window or browser tab…"*

Pick the entire screen and continue.

## Face detection won't load or is stuck

The test loads a face-detection tool, which can be slow on weak Wi-Fi.

* Check your internet connection.
* Wait for **"Face detection is ready."** before reloading — give it a moment on a slow connection.

## Screen sharing stopped

If your screen sharing stops during the test, share your **entire screen** again to continue.

## On a phone, tablet, or iPhone/iPad

<Warning>
  If your test uses screen monitoring, **iPhones and iPads won't work** — Apple blocks screen sharing in every iOS browser. And if your teacher set the test to **desktop only**, no phone or tablet can start it. Use a **laptop or desktop with Chrome or Edge**.
</Warning>